The Opportunity
As a Medior/Senior CRM Manager at African Clean Energy, you’ll collaborate closely with the CTO to optimize and manage our Salesforce CRM system. Your work will be critical in enhancing customer engagement, streamlining internal processes, and generating data-driven insights across marketing, sales, consumer lending, and customer support. You will drive CRM strategy, ensure data integrity, and help shape customer journeys that lead to impactful outcomes in the regions we serve.

At African Clean Energy, you’ll…

• Develop and implement CRM strategies that align with our marketing, sales, and customer support goals.
• Manage and optimize Salesforce, ensuring smooth integration with other systems.
• Ensure data accuracy and reliability across CRM systems, identifying and resolving discrepancies.
• Analyze customer, lending, and operational data to generate actionable insights and improve business performance.
• Map and optimize the customer journey, enhancing engagement and retention through personalized communication.
• Lead CRM projects from concept to implementation, ensuring timely and efficient delivery.
• Collaborate with cross-functional teams to ensure CRM efforts align with broader business objectives.
• Present insights and updates to senior leadership, translating complex data into clear recommendations.

We’d really like to hear from you if…

• You have 3-5 years of experience in CRM management, with hands-on expertise in Salesforce.
• You have a strong understanding of CRM best practices, customer segmentation, and data analysis.
• You are skilled in tools like Excel, SQL, or Apex for data analytics and reporting.
• You are detail-oriented and can ensure data accuracy across complex systems.
• You are a strong communicator, able to present findings to stakeholders clearly and effectively.
• You have project management experience and can lead CRM initiatives from start to finish.
• You have a collaborative mindset, enjoy working across teams, and are passionate about social impact.
• Experience in consumer lending, renewable energy, or social impact sectors is a plus.

Why Choose African Clean Energy?

• At African Clean Energy, your CRM expertise will drive significant social and environmental impact, helping improve lives across Africa and Southeast Asia.
• We offer a competitive salary and a benefits package that supports your well-being and professional growth.
• Work in a dynamic, international environment with opportunities for career advancement as part of a mission-driven team.
• Be part of a multicultural setting that values diversity, inclusivity, and collaboration.

African Clean Energy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Have questions about the position or ACE? Feel free to contact us through email at opportunities@africancleanenergy.com